Customer Experience & Design


Our team of creatives and customer experience designers thrive off of abstract challenges, delivering innovative products that delight users and add value to their lives.

Design is activism in action

As a leading digital agency in Amsterdam, we’ve won numerous awards for our innovative approach to crafting exceptional products and services that span diverse industries. Our multifaceted teams, composed of talented designers and strategic thinkers, handle everything from user research and concept development to prototyping and product launches.

At the heart of our philosophy lies a relentless commitment to user-centric design. By prioritising the needs and desires of your target audience, we create solutions that resonate deeply, fostering unparalleled customer satisfaction and brand loyalty. The result? An extensive array of distinctive, forward-thinking products and services that captivate users and amplify the value they derive from interacting with your brand.

Our wide range of design services includes:

  • Design strategy
  • Product design
  • Digital branding
  • UX & Visual design
  • UX research
  • Design sprints
  • Service design

We’re customer experience and design wizards specialising in developing enchanting products/services that are memorable and enjoyable. Whether you need iOS development, a bold new product or anything in between, our goal is to give you a competitive advantage through innovative and user-friendly products and services.

How we get it done

Step
1

We conduct extensive research to assess how your product or service will add value to the end user.

Step
2

Once we’ve identified key areas of importance, we begin concept development and prototyping.

Step
3

Our team conducts iterative design and testing to ensure your product/service delivers on all expected and unforeseen requirements.

Step
4

Once it’s ready, we assist with the launch process to ensure it grabs the attention of your audience, while providing iterations and support throughout the product lifecycle.

Why choose us

  • Proven expertise: With a rich tapestry of accolades, we are recognized trailblazers in the realm of design and innovation.
  • User-centric focus: Our approach is firmly rooted in understanding and addressing the unique needs of your audience.
  • Creative prowess: Our visionary designers and audacious developers thrive on turning challenges into opportunities for brilliance.
  • End-to-end support: From concept to launch and beyond, we’re your dedicated partners on the journey to success.
  • Future-proof solutions: Our designs are not just for today – they’re carefully crafted to anticipate and embrace the needs of tomorrow’s landscape.

Request a free audit

Specialising in Digital positioning and marketing, we tackle challenging questions that yield tangible value. By the end, you’ll receive actionable tips ready for immediate implementation. Take advantage of our complimentary, no-obligation complete audits.

Our team is here to help you

Enabling users to be part of the design and delivery process in such an artful way makes the leaders of this business quite unique.
M. Pilet, Founder clevergig (acquired by Visma)
The Brain team stood out because they understood the problem we were trying to solve, and how we aimed to solve it.
Brendan Candon, CEO SidelineSwap
Their speed and their attitude were impressive — the speed of their work is limited by your speed only!
Jurgen de Jonge, Founder iSHIPit BV

Product and service design insights

UX designers and QA engineers — crossing our T-shapes for better collaboration

UX designers and QA engineers — crossing our T-shapes for better collaboration

Complex digital products are like symphonies — they need an orchestra full of different musicians — a multidisciplinary team. We...

Design & UX InsightsTech Insights
How the graphic design space will shape up in 2024

How the graphic design space will shape up in 2024

Defined by fresh takes and infused with all that has come before, graphic design is an evolving toolkit used by...

Design & UX Insights
User experience essentials for 2024

User experience essentials for 2024

In 2024, UI/UX design will be defined by a combination of user-centred design principles, digital innovation, and emerging technologies. To...

Design & UX Insights
How UX/UI informs software development (and vice versa)

How UX/UI informs software development (and vice versa)

User experience (UX) and user interface (UI) design are key roles in the success of software products like websites and...

Design & UX InsightsTech Insights
Best design resources for every creative type

Best design resources for every creative type

If you’re in the creative or design world, you already know that having the right tools and resources at your...

Design & UX Insights
Finding the best web designer for your business

Finding the best web designer for your business

So, you’ve got a business plan locked in and now you’re ready to establish your digital presence through a kickass...

Design & UX Insights
10 Figma plugins for UX designers

10 Figma plugins for UX designers

Figma is a powerful and versatile web-based design application that prominently features in every designer’s toolkit. It is used to...

Design & UX Insights
5 current web design trends you can look into

5 current web design trends you can look into

Making your website stand out today takes a little more than choosing the right colour palette and font pairs. In...

Design & UX Insights
10 great design resources you may not know about

10 great design resources you may not know about

If you know anything about creatives it’s probably this: when they aren’t busy creating magic, they’re scouring the internet and...

Design & UX Insights
Creative algorithms: AI’s influence on design

Creative algorithms: AI’s influence on design

AI’s involvement in the creative space isn't anything new — we’ve seen the rise of AI-powered faux influencers, musicians, artists,...

AI & ML InsightsDesign & UX Insights