SaaS and marketplace platform for urban delivery
The challenge
ishipit, a Dutch-based digital marketplace aimed at hiring local delivery couriers, required specialists to design and develop a more efficient automated SaaS and software solution to improve their way of working. While the service and product idea was proven, the technical solution to scale and support automated onboarding, matching, and payment processing was not defined. Within 6 months, ishipit needed to operate in a fully automated fashion.
Our solution
Based on the business and user insights from running ishipit manually, WeAreBrain designed and developed a sophisticated and user-friendly marketplace and SaaS solution offering smart functionality across the board.
We developed a web interface for buyers (restaurants and shops) to match with local couriers according to many factors such as a courier’s age, availability, and quality scores. Buyers are able to provide scheduling, vehicle type, and the hourly rate (according to age group) they require, and local couriers can apply for the job.
For the couriers needing ease-of-access to the ishipit platform on the go, we developed a native mobile application for both iOS and Android, which offer low energy use, and smart notifications.
In addition, ishipit required the functionality to monitor the activities of buyers and couriers on the platform, view detailed performance analytics, and offer support to the users. We developed features that issue fines to couriers who do not deliver good service and also allow couriers to track their hours to the minute. ID verification, onboarding and payment setup of new couriers and buyers also needed to be automated. Both buyers and couriers are able to receive invoices for their own financial administration.
The result
WeAreBrain established a scalable and re-usable submission process for participants, automating personal data checks. It enabled smooth operations of the Tokyo Olympics despite having to run the operations twice due to the re-scheduling of the event during COVID, enabling 600+ registrations and ±2000 transactions in the first four months, without scaling operations or staff.
What the client had to say
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